PropHawkAI (“Platform”, “we”, “our”, “us”) is a SaaS product owned and operated by Mintways Technologies Pvt. Ltd. (“Company”).
This Privacy Policy describes how we collect, use, and protect data.
PropHawkAI respects your privacy and is committed to
protecting business and personal information used within our hotel intelligence platform.
This Privacy Policy explains how information is collected, used, and protected when you
use our website, applications, and services (“Services”).
Important: PropHawkAI provides decision-support intelligence.
AI recommendations never act autonomously — humans always remain in control.
1. Information We Collect
- Account & business data: name, email, role, organization, property details
- Hotel configuration data: rooms, rate plans, seasons, pricing rules
- Operational data: reservations, stay details, calendars (as entered by hotels)
- Public reviews: where explicitly connected by the customer
- Usage data: IP address, browser, feature usage, logs
2. How We Use Information
- To operate and maintain PropHawkAI
- To assist with AI-guided onboarding and setup
- To generate pricing and operational insights
- To analyze guest reviews and sentiment
- To provide customer support and product updates
- To ensure security, compliance, and fraud prevention
3. AI & Automated Processing
- AI generates recommendations only, not final actions
- All pricing and operational decisions require human confirmation
- Decision logs may be anonymized to improve system accuracy
- No guest data is used for advertising or profiling
4. Data Sharing
We do not sell personal or business data.
Data may be shared only with:
- Infrastructure providers (hosting, monitoring, email)
- AI processing services (for authorized inputs only)
- Legal authorities where required by Indian law
5. Data Retention
- Data is retained while your account is active
- You may request data export or deletion
- Some records may be retained for legal or audit reasons
6. Data Security
- Role-based access controls
- Encrypted data transmission
- Monitoring and periodic security reviews
7. Your Rights (India)
In accordance with India’s data protection framework, you may request:
- Access or correction of your data
- Withdrawal of consent (where applicable)
- Deletion of personal data (subject to legal obligations)
Requests can be sent to:
support@prophawkai.com
8. Contact
Legal Entity: Mintways Technolgies Pvt. Ltd.
Email: support@prophawkai.com
Jurisdiction: India
